We undertake to deliver You the product that matches the deadline, quality, and instructions. If we fail to do so, You are entitled to a partial or a full refund according to this Refund Policy.
Each refund case is reviewed separately by our team. We reserve the right to deviate from the Refund Policy in case such deviation favours You as we understand that the circumstances might be unique and not fully covered by this Policy.
Cases when you are entitled to a refund:
- No Writer assigned/no Orders in progress. In this case, we can refund 100% of the funds at your balance account. In order to claim back the money from your current balance, you need to press "Request a refund of your balance" on your personal page (tab "Balance").
- The Writer was assigned, but you decided to cancel the order. We reserve the funds from your account when the Writer is assigned. In this case, the refund amount varies from 100% to 20% depending on the stage of work done by the Writer.
- Missed Deadline. In such a case we may make a partial refund of an appropriate amount to compensate for the late delivery if it happened by our fault, and we were not waiting for any information from the customer. Such cases are individual and will be decided with each customer.
- Not satisfied with the quality. Our system works in a way that we show you parts of the order before you approve it. Thus, we shall not accept quality claims after the order is approved by You.
- No refund claim is accepted for Tips.
Please contact us in case of any non-described situation.
We encourage You to use or claim Your positive Balance within a year after the funds were deposited last time.
In 275 days after the last activity with the Balance, we will send You a warning email with a reminder of your current Balance. You will have another 90 days to claim the funds or use them on our platform. In case after 365 days, neither of these events takes place your Balance will be annulled. We reserve the right to restore the Balance after this period in exceptional cases. Please contact support in such cases.
After the refund confirmation, We will process it within 4-6 business days. Please note, that the company can not be held responsible for your bank fees, processing time, and/or possible delays occurring due to any bank service issues.
Please note that all refunds will be provided via the original method of payment.