Section 1:
Analyze all relevant information, including that from your own research. Begin an essay that explains the problem and your ideas for addressing the situation thoroughly. What internal and external communication strategies should the company use to keep both customers and clients abreast of the situation? Then include a sample incident reportthat could address all relevant components. Explain your choice of wording.
Section 2:
Write 3-4 memo types addressing the situation from different angles. Topics to consider include:
- Explain how the problem can be addressed
- Explain the progress to date
- Respond to inquiries about the situation
- Spread information about the result of any lab reports
Section 3:
Write a website page that explains how the company has fixed the situation and is trying to repair its image. Consider the following:
- Reassure the public that the problem has been addressed
- Emphasize your company’s commitment to health and safety
- Spread information about a free meal promotion