READ the case: “Surgical Teams Found Lacking” by Eric Nagourney, NYT, May 9, 2006. Also, READ the additional resources found under Learning Materials in Unit 7. Then answer the following two questions; ONLY one submission per group is required.
1. Why did these Process Losses occur in surgical teams as mentioned in the case?
2. Using Organizational Behavior Concepts from Chapters 9 and 10, design a detailed 10-point training program that can be used to avoid errors among surgical teams? Your response must reflect links with the unit concepts- for example: Work Group Characteristics; Group Roles and Norms, and the Socialization Process etc, that can result in Process Gains and avoid Process Losses.
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