Evaluate the usability of documentation https://www.nngroup.com/people/jakob-nielsen/
using criteria defined by Jakob Nielsen and write a report summarizing the findings:
1. Read How to Conduct a Heuristic Evaluation (Links to an external site.) by Jakob Nielsen. (Note that for this type of evaluation you will be the only evaluator.)
2. Choose some type of help documentation for Amazon hub locker service for first time customer https://www.amazon.com/gp/help/customer/display.html?ref_=hp_left_v4_sib&nodeId=GRQMENKQV9RQ6BWF.
This documentation can be a printed user manual (as a PDF available online), a help system for a software application, or a customer support website. Think of the task you want to evaluate, for example, purchasing a product, trying to find information on a product feature, or troubleshooting a problem.
3. Perform a heuristic evaluation following the six cycles listed by Nielsen. Use the Heuristic Evaluation Form to record your findings.
4. After you finish your evaluation, summarize your findings in a 800 word report (approximately 3 pages). See “How will you report results” in the Heuristics Evaluation Form for guidelines on a report outline (overview, summary, findings, and recommendations).