{"id":7604,"date":"2023-03-03T23:39:55","date_gmt":"2023-03-03T23:39:55","guid":{"rendered":"https:\/\/www.goodacademic.com\/blog\/questions\/gh-comm-120\/"},"modified":"2023-03-03T23:39:55","modified_gmt":"2023-03-03T23:39:55","slug":"gh-comm-120","status":"publish","type":"questions","link":"https:\/\/www.goodacademic.com\/blog\/questions\/gh-comm-120\/","title":{"rendered":"gh comm 120"},"content":{"rendered":"
\n Learning Goal: <\/b>I’m working on a communications discussion question and need the explanation and answer to help me learn.<\/p>\n

part one<\/u><\/strong><\/p>\n


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Although is might sometimes feel like your anger “explodes” and comes out of nowhere, this is almost never the case. Anger builds slowly, and if you aren’t paying attention, it can happen entirely outside your awareness.<\/p>\n

1. Discuss a time when your anger caught you by surprise.<\/p>\n

2. In retrospect, were there any warning signs you could have picked up on?<\/p>\n

Many of us pick up life-long habits related to anger when we are children, based off examples set by our parents.<\/p>\n

3. Discuss some of the similarities between how you and your family members deal with anger.<\/p>\n

4. What are your family’s strengths and weaknesses in dealing with anger?<\/p>\n

As you answer each question, please write a minimum of 5 sentences per question.<\/p>\n

Your text discusses recognizing the difference between feeling, talking, and acting. Reread this section and tell us how you could use this information the next time you feel a surge of anger.<\/p>\n

250 words min.<\/p>\n


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.part two<\/u><\/strong><\/p>\n


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1. Discuss in detail a time you had a positive customer service experience.<\/p>\n

2. How did your interpersonal communication skills (or lack thereof) impact your service experience?<\/p>\n

3. Discuss in detail a time you had a negative customer service experience.<\/p>\n

4. Again, how did your interpersonal communication skills (or lack thereof) impact your service experience?<\/p>\n

5. Do you think gender communication styles made a difference in the communication & outcome? (Read Chapter 6 for additional help understanding what gender communication styles are)<\/p>\n

6. Your text discusses the concepts of Power and Politeness, Disruptive Language, and The Language of Responsibility. Pick one and discuss how it impacts communication within a customer service situation.<\/p>\n

250 Words Minimum<\/p>\n

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..<\/p>\n

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<\/u><\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Learning Goal: I’m working on a communications discussion question and need the explanation and answer to help me learn. part one Although is might sometimes feel like your anger “explodes” and comes out of nowhere, this is almost never the case. Anger builds slowly, and if you aren’t paying attention, it can happen entirely outside […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"disciplines":[651],"paper_types":[],"tagged":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/questions\/7604"}],"collection":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/questions"}],"about":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/types\/questions"}],"author":[{"embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/comments?post=7604"}],"version-history":[{"count":0,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/questions\/7604\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/media?parent=7604"}],"wp:term":[{"taxonomy":"disciplines","embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/disciplines?post=7604"},{"taxonomy":"paper_types","embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/paper_types?post=7604"},{"taxonomy":"tagged","embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/tagged?post=7604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}