{"id":32890,"date":"2023-09-02T14:37:43","date_gmt":"2023-09-02T14:37:43","guid":{"rendered":"https:\/\/www.goodacademic.com\/blog\/questions\/deliverable-1-customer-service-standards-deliverable-1-customer-service-standards\/"},"modified":"2023-09-02T14:37:43","modified_gmt":"2023-09-02T14:37:43","slug":"deliverable-1-customer-service-standards-deliverable-1-customer-service-standards","status":"publish","type":"questions","link":"https:\/\/www.goodacademic.com\/blog\/questions\/deliverable-1-customer-service-standards-deliverable-1-customer-service-standards\/","title":{"rendered":"Deliverable 1 \u2013 Customer Service Standards Deliverable 1 \u2013 Customer Service Standards"},"content":{"rendered":"
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Assessments<\/bdi> <\/span>Content<\/h2>\n<\/div>\n
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    Competency<\/span><\/h4>\n

    Identify and define standards of good customer service. <\/p>\n


    <\/h4>\n

    Scenario <\/span><\/h4>\n

    You have been hired as the new CEO of a quick-service dining chain. You were hired because you have leadership experience in customer-service efforts in numerous fast-paced customer-centric organizations. <\/p>\n

    You need to briefly communicate with the whole team your overall plan for customer service improvement. This plan will not get into specific details but cover your overarching ideas. <\/p>\n


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    Instructions <\/span><\/h4>\n

    Write a memo that includes the following: <\/p>\n

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    • Define customer service. <\/li>\n
    • Explain the differences between external and internal customers. <\/li>\n
    • Describe the qualities of effective customer service. <\/li>\n<\/ul>\n


      <\/p>\n

      Be sure to create a professional memo using correct grammar, spelling, and punctuation. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/fieldset>\n<\/div>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      Assessments Content Competency Identify and define standards of good customer service.  Scenario  You have been hired as the new CEO of a quick-service dining chain. You were hired because you have leadership experience in customer-service efforts in numerous fast-paced customer-centric organizations.  You need to briefly communicate with the whole team your overall plan for customer service improvement. This plan will not get into specific […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"disciplines":[1112],"paper_types":[],"tagged":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/questions\/32890"}],"collection":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/questions"}],"about":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/types\/questions"}],"author":[{"embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/comments?post=32890"}],"version-history":[{"count":0,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/questions\/32890\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/media?parent=32890"}],"wp:term":[{"taxonomy":"disciplines","embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/disciplines?post=32890"},{"taxonomy":"paper_types","embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/paper_types?post=32890"},{"taxonomy":"tagged","embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/tagged?post=32890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}