{"id":29392,"date":"2023-08-14T14:38:03","date_gmt":"2023-08-14T14:38:03","guid":{"rendered":"https:\/\/www.goodacademic.com\/blog\/questions\/part-1-error-proofing-the-service-industry-part-2-delighted-customers-and-award-criteria\/"},"modified":"2023-08-14T14:38:03","modified_gmt":"2023-08-14T14:38:03","slug":"part-1-error-proofing-the-service-industry-part-2-delighted-customers-and-award-criteria","status":"publish","type":"questions","link":"https:\/\/www.goodacademic.com\/blog\/questions\/part-1-error-proofing-the-service-industry-part-2-delighted-customers-and-award-criteria\/","title":{"rendered":"Part 1: Error-Proofing the Service Industry Part 2: Delighted Customers and Award Criteria"},"content":{"rendered":"
IMPORTANT: Please read the intructions carefully. Do NOT write too advanced, but still academic. This <\/span><\/p>\n
assignment consists of PART 1 and PART 2. Please fcheck the added textbook as a file to access the required reading <\/div>\n
material for this assignment. No plagiarism, please upload a plagiarism report. <\/span><\/div>\n<\/div>\n
<\/div>\n
<\/div>\n
PART 1: <\/div>\n
Check files for book. <\/div>\n
\n

According to your text, \u201cServices account for more than two-thirds of the US economy.\u201d (Juran, p. 670).<\/p>\n

    \n
  • What ideas do you have for \u201cerror-proofing the process\u201d of  a particular service industry, such as an utility, bank, or municipal police department?<\/li>\n<\/ul>\n

    <\/span><\/div>\n<\/div>\n
    PART 2: <\/span><\/div>\n
    Check files for book: read chapter 21, 24, 25<\/span><\/div>\n
    \n
      \n
    1. How can Frontline Customer Contact Employees create delighted customers?<\/li>\n
    2. What are the seven categories of the Malcolm Baldridge National Quality Award Criteria?<\/li>\n<\/ol>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      IMPORTANT: Please read the intructions carefully. Do NOT write too advanced, but still academic. This  assignment consists of PART 1 and PART 2. Please fcheck the added textbook as a file to access the required reading  material for this assignment. No plagiarism, please upload a plagiarism report.  PART 1:  Check files for book.  According to your […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"disciplines":[706],"paper_types":[],"tagged":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/questions\/29392"}],"collection":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/questions"}],"about":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/types\/questions"}],"author":[{"embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/comments?post=29392"}],"version-history":[{"count":0,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/questions\/29392\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/media?parent=29392"}],"wp:term":[{"taxonomy":"disciplines","embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/disciplines?post=29392"},{"taxonomy":"paper_types","embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/paper_types?post=29392"},{"taxonomy":"tagged","embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/tagged?post=29392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}