{"id":15967,"date":"2023-04-20T06:51:14","date_gmt":"2023-04-20T06:51:14","guid":{"rendered":"https:\/\/www.goodacademic.com\/blog\/questions\/evaluate-the-usability-of-documentation-using-criteria-defined-by-jakob-nielsen-and-write-a-report-summarizing-the-findings\/"},"modified":"2023-04-20T06:51:14","modified_gmt":"2023-04-20T06:51:14","slug":"evaluate-the-usability-of-documentation-using-criteria-defined-by-jakob-nielsen-and-write-a-report-summarizing-the-findings","status":"publish","type":"questions","link":"https:\/\/www.goodacademic.com\/blog\/questions\/evaluate-the-usability-of-documentation-using-criteria-defined-by-jakob-nielsen-and-write-a-report-summarizing-the-findings\/","title":{"rendered":"Evaluate the usability of documentation using criteria defined by Jakob Nielsen and write a report summarizing the findings"},"content":{"rendered":"<p>Evaluate the usability of documentation https:\/\/www.nngroup.com\/people\/jakob-nielsen\/<br \/>using criteria defined by Jakob Nielsen and write a report summarizing the findings:<\/p>\n<p>1.&nbsp;&nbsp; Read How to Conduct a Heuristic Evaluation (Links to an external site.) by Jakob Nielsen. (Note that for this type of evaluation you will be the only evaluator.)<\/p>\n<p>2.&nbsp;&nbsp; Choose some type of help documentation for Amazon hub locker service for first time customer https:\/\/www.amazon.com\/gp\/help\/customer\/display.html?ref_=hp_left_v4_sib&amp;nodeId=GRQMENKQV9RQ6BWF. <br \/>This documentation can be a printed user manual (as a PDF available online), a help system for a software application, or a customer support website. Think of the task you want to evaluate, for example, purchasing a product, trying to find information on a product feature, or troubleshooting a problem. <\/p>\n<p>3.&nbsp;&nbsp; Perform a heuristic evaluation following the six cycles listed by Nielsen. Use the Heuristic Evaluation Form to record your findings.<\/p>\n<p>4.&nbsp;&nbsp; After you finish your evaluation, summarize your findings in a 800 word report (approximately 3 pages). See &#8220;How will you report results&#8221; in the Heuristics Evaluation Form for guidelines on a report outline (overview, summary, findings, and recommendations).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Evaluate the usability of documentation https:\/\/www.nngroup.com\/people\/jakob-nielsen\/using criteria defined by Jakob Nielsen and write a report summarizing the findings: 1.&nbsp;&nbsp; Read How to Conduct a Heuristic Evaluation (Links to an external site.) by Jakob Nielsen. (Note that for this type of evaluation you will be the only evaluator.) 2.&nbsp;&nbsp; Choose some type of help documentation for [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"disciplines":[706],"paper_types":[],"tagged":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/questions\/15967"}],"collection":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/questions"}],"about":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/types\/questions"}],"author":[{"embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/comments?post=15967"}],"version-history":[{"count":0,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/questions\/15967\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/media?parent=15967"}],"wp:term":[{"taxonomy":"disciplines","embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/disciplines?post=15967"},{"taxonomy":"paper_types","embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/paper_types?post=15967"},{"taxonomy":"tagged","embeddable":true,"href":"https:\/\/www.goodacademic.com\/blog\/wp-json\/wp\/v2\/tagged?post=15967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}